Makro, shocking customer service.

Bad customer service on delivery of order. 2 items were ordered, both paid for by my Credit Card. Only 1 item arrived. The other had a comment: "order not placed . Your payment was not confirmed by the bank." I phoned today to ask for a credit of R300 to my credit card, and was told that the second item was at the courier awaiting delivery. Huh??????? I was told "order not placed". So I ordered the item elsewhere. Now I am getting 2 different orders of the same item.