Makro shocking customer service

Very disappointed with the customer service with Makro. I purchased a new tumble dryer on the 23 February 2021. Logged a fault on the 25 February as the machine was noisy. Haven't used it at all and trying to get this sorted is a nightmare! I even took our an extended warranty which is probably a waste of time. I have made at least 5 follow up calls after being promised a technician will be in touch to check the machine. I got really fed up and drove 45 minutes to my closest Makro to return the machine and request a full refund! Absolutely flatly denied! Apparently only a two week returns policy - not 30 days as per the consumer protection act! I am fuming - I have a machine I cannot use, cannot return and still no response or technician in site! I will absolutely never buy another appliance from Makro again - at my wits end!