sJ
sharon J
1 reviews | Active since Dec 2018
20 Feb 2019, 09:34
MAKRO - SHOCKING AFTERSALES SERVICE
We purchased a brand new DEFY oven from Makro. After the 16th day of owning it the stove would only heat up to 160 degrees. I have contacted MAKRO 9 times now to get DEFY out to service the stove (near Limpopo) and they have not bothered to reply. I wrote to them on 1 February, 5 February, 6 February, 8 February and 11 February. I have called the call centre who give me the Nelspruit branch phone number which just rings and rings and never gets answered. SHOCKING after sales service - terrible stove.
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Replies (3)
Makro's replyOfficial
20 Feb 2019, 09:58Good day Sharon
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your oven, that was purchased at our Makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikannyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your oven, that was purchased at our Makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikannyo
Makro's reply20 Feb 2019, 09:58
Official
Good day Sharon
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your oven, that was purchased at our Makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikannyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your oven, that was purchased at our Makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikannyo
sJ
sharon J's updateReviewer Update
20 Feb 2019, 13:45While you are at it - I have asked MAKRO on 3 occasions now for a Tax invoice for the 2ND STOVE WE PURCHASED BECAUSE THE DEFY STOVE DOES NOT WORK. The Tax invoice required is for the 2nd stove - ref no: MAK **********
sJ
sharon J's update20 Feb 2019, 13:45
Reviewer Update
While you are at it - I have asked MAKRO on 3 occasions now for a Tax invoice for the 2ND STOVE WE PURCHASED BECAUSE THE DEFY STOVE DOES NOT WORK. The Tax invoice required is for the 2nd stove - ref no: MAK **********
sJ
sharon J's updateReviewer Update
20 Feb 2019, 13:45While you are at it - I have asked MAKRO on 3 occasions now for a Tax invoice for the 2ND STOVE WE PURCHASED BECAUSE THE DEFY STOVE DOES NOT WORK. The Tax invoice required is for the 2nd stove - ref no: MAK **********
sJ
sharon J's update20 Feb 2019, 13:45
Reviewer Update
While you are at it - I have asked MAKRO on 3 occasions now for a Tax invoice for the 2ND STOVE WE PURCHASED BECAUSE THE DEFY STOVE DOES NOT WORK. The Tax invoice required is for the 2nd stove - ref no: MAK **********