AT
Ali T
1 reviews | Active since Mar 2025
26 Mar 2025, 11:52
🚨 MAKRO S₵₳₥₴ MONEY! 🚨
I opened a Ƒℝ₳ÚĐ case against Makro after they debited my account on 14 March 2025 for R19,154.00 (Order #MAK9️⃣6️⃣2️⃣5️⃣1️⃣2️⃣6️⃣), and I never received my items! It still says “awaiting payment” yet I PAID! I contacted their so-called “customer service” multiple times. No help. Just lies.
📞 I called every day to resolve the issue, only to be ignored and bounced around. They claimed my payment wasn’t received – a complete lie, as my bank confirmed the transaction was successful.
👎 Fayaaz, one of their online workers at the Makro Carnival store, first pretended to help but then started avoiding my calls completely. Their so-called “call center leader” Mashudu is just as useless, making empty promises but never escalating the case properly. Always saying “will escalate to finance” but never taking action and no feedback! If I don’t call, they will N€V€R call back—yet they CLAIM they will.
💰 Where is my money, Makro?! I was forced to go in-store and buy the items AGAIN because I needed them urgently. But I still have NO REFUND! They keep lying about “waiting for the finance department” – for HOW LONG?!
😡 Makro is a ₴₡₳₥! This isn’t the first time they’ve done this to customers. Their agents are RUDE, unhelpful, and clearly trained to dodge responsibility. I will take L€G₳L ₳₵₮IØ₦ if I don’t get my refund IMMEDIATELY.
🚨 DO NOT SHOP AT MAKRO – THEY ARE ₵₳₥M€₹₴! 🚨
SAVE YOURSELF AND USE OTHER COMPETITORS!!!
Helpful (0)
Replies (3)0
Replies (3)AT
Ali T's updateReviewer Update
30 Mar 2025, 20:30Makro said the following:
Hi Ali,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Kindly note that the matter has been escalated to the relevant department for further review and resolution. We have emphasized the importance of addressing this issue promptly and ensuring that it is handled with the care it deserves.
We understand that waiting for feedback can be frustrating, and we truly appreciate your patience as we work towards a resolution. Please rest assured that we will keep you updated as soon as we receive any new information regarding your query.
In the meantime, if there are any additional details or concerns you would like to share, please don’t hesitate to let us know. We value your feedback and remain committed to resolving this matter to your satisfaction.
Thank you once again for bringing this to our attention.
Best regards,
The Hellopeter team
My response:
You guys have been mentioning multiple time that the escalating it. But here we are 15 days later with no response. I’m tired of you guys saying you’re escalating it. You don’t. Your finance team never gets back to you and your call centre is path3tic. It’s disgusting. You guys seriously need to work on upping your game. Give me my money. It’s simple. You took it, return it. Or put it in writing that you didn’t receive it so my ban can reverse it. But you guys being a public recipient is so unfair to the consumer as it give Makro all the power and the bank and consumer can do NOTHING about it. I want my money. I’ve opened a case against makro. You’re free to contact me for the case number. I’ll share it.
Hi Ali,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Kindly note that the matter has been escalated to the relevant department for further review and resolution. We have emphasized the importance of addressing this issue promptly and ensuring that it is handled with the care it deserves.
We understand that waiting for feedback can be frustrating, and we truly appreciate your patience as we work towards a resolution. Please rest assured that we will keep you updated as soon as we receive any new information regarding your query.
In the meantime, if there are any additional details or concerns you would like to share, please don’t hesitate to let us know. We value your feedback and remain committed to resolving this matter to your satisfaction.
Thank you once again for bringing this to our attention.
Best regards,
The Hellopeter team
My response:
You guys have been mentioning multiple time that the escalating it. But here we are 15 days later with no response. I’m tired of you guys saying you’re escalating it. You don’t. Your finance team never gets back to you and your call centre is path3tic. It’s disgusting. You guys seriously need to work on upping your game. Give me my money. It’s simple. You took it, return it. Or put it in writing that you didn’t receive it so my ban can reverse it. But you guys being a public recipient is so unfair to the consumer as it give Makro all the power and the bank and consumer can do NOTHING about it. I want my money. I’ve opened a case against makro. You’re free to contact me for the case number. I’ll share it.
AT
Ali T's update30 Mar 2025, 20:30
Reviewer Update
Makro said the following:
Hi Ali,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Kindly note that the matter has been escalated to the relevant department for further review and resolution. We have emphasized the importance of addressing this issue promptly and ensuring that it is handled with the care it deserves.
We understand that waiting for feedback can be frustrating, and we truly appreciate your patience as we work towards a resolution. Please rest assured that we will keep you updated as soon as we receive any new information regarding your query.
In the meantime, if there are any additional details or concerns you would like to share, please don’t hesitate to let us know. We value your feedback and remain committed to resolving this matter to your satisfaction.
Thank you once again for bringing this to our attention.
Best regards,
The Hellopeter team
My response:
You guys have been mentioning multiple time that the escalating it. But here we are 15 days later with no response. I’m tired of you guys saying you’re escalating it. You don’t. Your finance team never gets back to you and your call centre is path3tic. It’s disgusting. You guys seriously need to work on upping your game. Give me my money. It’s simple. You took it, return it. Or put it in writing that you didn’t receive it so my ban can reverse it. But you guys being a public recipient is so unfair to the consumer as it give Makro all the power and the bank and consumer can do NOTHING about it. I want my money. I’ve opened a case against makro. You’re free to contact me for the case number. I’ll share it.
Hi Ali,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Kindly note that the matter has been escalated to the relevant department for further review and resolution. We have emphasized the importance of addressing this issue promptly and ensuring that it is handled with the care it deserves.
We understand that waiting for feedback can be frustrating, and we truly appreciate your patience as we work towards a resolution. Please rest assured that we will keep you updated as soon as we receive any new information regarding your query.
In the meantime, if there are any additional details or concerns you would like to share, please don’t hesitate to let us know. We value your feedback and remain committed to resolving this matter to your satisfaction.
Thank you once again for bringing this to our attention.
Best regards,
The Hellopeter team
My response:
You guys have been mentioning multiple time that the escalating it. But here we are 15 days later with no response. I’m tired of you guys saying you’re escalating it. You don’t. Your finance team never gets back to you and your call centre is path3tic. It’s disgusting. You guys seriously need to work on upping your game. Give me my money. It’s simple. You took it, return it. Or put it in writing that you didn’t receive it so my ban can reverse it. But you guys being a public recipient is so unfair to the consumer as it give Makro all the power and the bank and consumer can do NOTHING about it. I want my money. I’ve opened a case against makro. You’re free to contact me for the case number. I’ll share it.
AT
Ali T's updateReviewer Update
31 Mar 2025, 18:33Makro responded:
“Hi Ali,
Thank you for bringing this to our attention. Kindly note that your query has been forwarded to the complaints team for further investigation.
They will be in touch as soon as we have new information to share. We appreciate your patience and understanding during this time.Should you need any further assistance or have additional details to share, please don’t hesitate to contact us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***”
But you guys have not gotten new information for 15 days. I call the call centre everyday and they always escalating to no response. Your social media team is here to suppress bad feedback but doesn’t solve it. Surely you guys have contact with the finance department. It’s just a scheme to lead customers on. Your call centre needs training. They are PATHETIC. Every single agent is not professional and you guys trained them like your media team, to lead the customer and silence them to the next day. Not solve issues. Get my issue solved, it doesn’t take long to contact the finance team, verify it, and refund me. I’ll await your response. We now have to solve this on HelloPeter rather than just responding to my mail. I have multiple tickets open but you guys don’t respond. Poor poor poor service. I hope a news outlet shows what a **** fest you guys are. I’m not the only one.
“Hi Ali,
Thank you for bringing this to our attention. Kindly note that your query has been forwarded to the complaints team for further investigation.
They will be in touch as soon as we have new information to share. We appreciate your patience and understanding during this time.Should you need any further assistance or have additional details to share, please don’t hesitate to contact us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***”
But you guys have not gotten new information for 15 days. I call the call centre everyday and they always escalating to no response. Your social media team is here to suppress bad feedback but doesn’t solve it. Surely you guys have contact with the finance department. It’s just a scheme to lead customers on. Your call centre needs training. They are PATHETIC. Every single agent is not professional and you guys trained them like your media team, to lead the customer and silence them to the next day. Not solve issues. Get my issue solved, it doesn’t take long to contact the finance team, verify it, and refund me. I’ll await your response. We now have to solve this on HelloPeter rather than just responding to my mail. I have multiple tickets open but you guys don’t respond. Poor poor poor service. I hope a news outlet shows what a **** fest you guys are. I’m not the only one.
AT
Ali T's update31 Mar 2025, 18:33
Reviewer Update
Makro responded:
“Hi Ali,
Thank you for bringing this to our attention. Kindly note that your query has been forwarded to the complaints team for further investigation.
They will be in touch as soon as we have new information to share. We appreciate your patience and understanding during this time.Should you need any further assistance or have additional details to share, please don’t hesitate to contact us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***”
But you guys have not gotten new information for 15 days. I call the call centre everyday and they always escalating to no response. Your social media team is here to suppress bad feedback but doesn’t solve it. Surely you guys have contact with the finance department. It’s just a scheme to lead customers on. Your call centre needs training. They are PATHETIC. Every single agent is not professional and you guys trained them like your media team, to lead the customer and silence them to the next day. Not solve issues. Get my issue solved, it doesn’t take long to contact the finance team, verify it, and refund me. I’ll await your response. We now have to solve this on HelloPeter rather than just responding to my mail. I have multiple tickets open but you guys don’t respond. Poor poor poor service. I hope a news outlet shows what a **** fest you guys are. I’m not the only one.
“Hi Ali,
Thank you for bringing this to our attention. Kindly note that your query has been forwarded to the complaints team for further investigation.
They will be in touch as soon as we have new information to share. We appreciate your patience and understanding during this time.Should you need any further assistance or have additional details to share, please don’t hesitate to contact us.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***”
But you guys have not gotten new information for 15 days. I call the call centre everyday and they always escalating to no response. Your social media team is here to suppress bad feedback but doesn’t solve it. Surely you guys have contact with the finance department. It’s just a scheme to lead customers on. Your call centre needs training. They are PATHETIC. Every single agent is not professional and you guys trained them like your media team, to lead the customer and silence them to the next day. Not solve issues. Get my issue solved, it doesn’t take long to contact the finance team, verify it, and refund me. I’ll await your response. We now have to solve this on HelloPeter rather than just responding to my mail. I have multiple tickets open but you guys don’t respond. Poor poor poor service. I hope a news outlet shows what a **** fest you guys are. I’m not the only one.
AT
Ali T's updateReviewer Update
12 May 2025, 16:02On the 16th of April. SIXTEENTH OF APRIL!!! Makro said
“ Hi Ali,
Thank you for getting in touch with us.
We apologize for the delay of your refund.
We are awaiting feedback from our finance team, and we will revert back to you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.”
Bear in mind we one month later and every day they say they escalating it. I went to head office and spoke to the customer relation manager called Fernell. And him too has stopped taking my calls. This company is a disgrace. It’s so sad to see banks not intervening because makro is listed as a major company. ****mers indeed. Still no responses from them, neither was there any effort to refund me via eft. They just say payment failed. That’s one month ago. I need answers NOW!!
Fernell finally took my call and he told me to wait 6 months. Like what the heck!!!
Finance is not replying to the CUSTOMER RELATIONS MANAGER what kind of company is this to not have inter colleagues communications. It’s an absolute **** show😂 I will demand interest only money for holding it so long. Can someone advise any legal route to take as they said if I go the legal route they will keep me hanging for 1 year minimum. Maybe The National Consumer Commission will be the route. But any advise? This is not on? ONE MONTH for a refund. It’s my money and I want it back. That’s it!!
“ Hi Ali,
Thank you for getting in touch with us.
We apologize for the delay of your refund.
We are awaiting feedback from our finance team, and we will revert back to you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.”
Bear in mind we one month later and every day they say they escalating it. I went to head office and spoke to the customer relation manager called Fernell. And him too has stopped taking my calls. This company is a disgrace. It’s so sad to see banks not intervening because makro is listed as a major company. ****mers indeed. Still no responses from them, neither was there any effort to refund me via eft. They just say payment failed. That’s one month ago. I need answers NOW!!
Fernell finally took my call and he told me to wait 6 months. Like what the heck!!!
Finance is not replying to the CUSTOMER RELATIONS MANAGER what kind of company is this to not have inter colleagues communications. It’s an absolute **** show😂 I will demand interest only money for holding it so long. Can someone advise any legal route to take as they said if I go the legal route they will keep me hanging for 1 year minimum. Maybe The National Consumer Commission will be the route. But any advise? This is not on? ONE MONTH for a refund. It’s my money and I want it back. That’s it!!
AT
Ali T's update12 May 2025, 16:02
Reviewer Update
On the 16th of April. SIXTEENTH OF APRIL!!! Makro said
“ Hi Ali,
Thank you for getting in touch with us.
We apologize for the delay of your refund.
We are awaiting feedback from our finance team, and we will revert back to you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.”
Bear in mind we one month later and every day they say they escalating it. I went to head office and spoke to the customer relation manager called Fernell. And him too has stopped taking my calls. This company is a disgrace. It’s so sad to see banks not intervening because makro is listed as a major company. ****mers indeed. Still no responses from them, neither was there any effort to refund me via eft. They just say payment failed. That’s one month ago. I need answers NOW!!
Fernell finally took my call and he told me to wait 6 months. Like what the heck!!!
Finance is not replying to the CUSTOMER RELATIONS MANAGER what kind of company is this to not have inter colleagues communications. It’s an absolute **** show😂 I will demand interest only money for holding it so long. Can someone advise any legal route to take as they said if I go the legal route they will keep me hanging for 1 year minimum. Maybe The National Consumer Commission will be the route. But any advise? This is not on? ONE MONTH for a refund. It’s my money and I want it back. That’s it!!
“ Hi Ali,
Thank you for getting in touch with us.
We apologize for the delay of your refund.
We are awaiting feedback from our finance team, and we will revert back to you.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.”
Bear in mind we one month later and every day they say they escalating it. I went to head office and spoke to the customer relation manager called Fernell. And him too has stopped taking my calls. This company is a disgrace. It’s so sad to see banks not intervening because makro is listed as a major company. ****mers indeed. Still no responses from them, neither was there any effort to refund me via eft. They just say payment failed. That’s one month ago. I need answers NOW!!
Fernell finally took my call and he told me to wait 6 months. Like what the heck!!!
Finance is not replying to the CUSTOMER RELATIONS MANAGER what kind of company is this to not have inter colleagues communications. It’s an absolute **** show😂 I will demand interest only money for holding it so long. Can someone advise any legal route to take as they said if I go the legal route they will keep me hanging for 1 year minimum. Maybe The National Consumer Commission will be the route. But any advise? This is not on? ONE MONTH for a refund. It’s my money and I want it back. That’s it!!