LM
Lesego M
1 reviews | Active since Jun 2021
25 Jan 2025, 11:35
Makro ******* Services
I have contacted makro to come and fix the icemaker machine. All they do is ask me the some questions 16X all I want is someone to come and fix my icemaker machine or else in a few days time I will be coming to drop off this faulty product that I paid cash for and then I want my refund back. This is not the first time I ordered from makro and every time I get bad service in fact bad is an understatement ******* service. When I come there I want my money back prepare it no discussion. You guys fail to send one person a technician to come and look at an icemaker machine something so simple. I have to bag you to come and look at the machine while you take me from piller to post.
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Makro's replyOfficial
29 Jan 2025, 10:27Hi Lesego Mohlolo,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the delay and trouble this matter has caused.
Could you kindly confirm if the technician reached out to you as per reference *** it states they should arrive within the next 3-5 working days.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the delay and trouble this matter has caused.
Could you kindly confirm if the technician reached out to you as per reference *** it states they should arrive within the next 3-5 working days.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply29 Jan 2025, 10:27
Official
Hi Lesego Mohlolo,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the delay and trouble this matter has caused.
Could you kindly confirm if the technician reached out to you as per reference *** it states they should arrive within the next 3-5 working days.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are truly sorry for the delay and trouble this matter has caused.
Could you kindly confirm if the technician reached out to you as per reference *** it states they should arrive within the next 3-5 working days.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,