Makro Service/Makro Online Service

Marko is absolutely ****!!! I will never in my life order something from them again. I ordered two 8-in-1 Silver Crest 8L Air Fryer Digital LED Display Non-Stick fryers from them and I only received the one. I have been trying to sort this issue out for 10 days now. I am aware that this product is via third-party. When I firts followed up on this issue the consultant informed me that he wil escalate this and someone will be in contact. The next day I followed up again and found that the issue has never been reported and there was no proof that I contacted them the previous day. Again the consultant said that they will escalate this issue and someone will be in contact. After two days of not hearing from them I phoned again and again the same thing they will escalte the issue again. Saturday when I phoned them I spoke to one of the same consultants I have spoken to before and she informed that it is not Makro's problem seeing that the product is from a third party and that I must know I'm not the only complaining customer with this issue for this product. I phoned them twice today, where I was on the line for 10 minutes and there was no answer. How nice to know that Makro is in kahoots with fairprice in not only *****ing people's money but also the products that they bought. I bought this product through Makro, I paid them the money, making them responsible to get me that product!