Makro' service team should receive training

Purchased a fridge on 26th of Jan 2025 which was delivered to me on the 29th, I opened it inside to see all the so obvious faults. They sent me a fridge with obvious defects, I immidiately logged a return request which was assigned to Simphiwe Gama- she wasn't helpful at all, she ddnt send any feedback nor updates on my query, I contacted the national contact Centre and was assisted by Kamogelo who **** through her teeth claiming that team leaders were not available on that day, 1st of Feb, I then phoned back few minutes later an requested for a team leader- Themba Duikie, he was helpful for only 3 days and I was again on that week was assisted by an agent until yesterday the 13th of Feb that I was assisted by another team leader Mashudu Nkabinde, who promised to call today to give me updates I had to phone in to the contact centre, she refused to take the call, I was put on hold for over 27 minutes and she only sent an email while I was on hold.