Makro service sucks

I ordered goods online on 24 December 2017 and immediately got am email promising delivery in 5 days. Sure enough, 5 days later I got a call from the courier - but they were trying to find my address in the wrong town, in the wrong province, 1000 km away. Since then it has only got worse. After compkaing online, last week i got emails for 3 days in succession to say the goods would be delivered "today". Still no sign of the package, which contains R9000 worth of goods. When I phoned the call centre, the operator promised to investigate and get back to me in half an hour. That was 23 hours ago. Nothing. Makro makes public sector service delivery look amazing by comparison