FR
Fatima R

1 reviews | Active since Aug 2015

13 Aug 2015, 18:03

Makro Service SUCKS!!!!

TWO months from purchasing a fridge from you: <br> 1. It arrives broken<br> 2. I have to wait 6 weeks for the fridge to arrive again<br> 3. You promise it will arrive and it doesn't on the day<br> 4. It arrives the next day after TWELVE calls to your office<br> 5. After kicking up a fuss telephonically, you deliver to SUNNINGDALE and NOT SUNNYDALE as per my physical address<br> 6. I receive a call to say it has been delivered - which it has - with dents and sticky foam substance stuck in the middle<br> I paid my good, hard earned money on this ITEM and you &^%&*% me over... wasting my calls, my food (cause I have no fridge now), my money and more importantly, my TIME<br> Online deliveries is supposed to be EASY and CONVENIENT<br> ***** you and your inefficiencies. You need a lesson in customer service 1-0-1<br> I'm livid and disgruntled - I will NEVER purchase from your store ever again!<br>

0
Replies (1)
Makro
Makro's reply14 Aug 2015, 09:52
Official
Hello FatimaRoss,


Thank you for taking time to forward this complaint to us. We will investigate and revert back to you as soon as possible.

Regards
Mbali Makhanya