Makro Service pathetic

On the 8th March I ordered 2 Matrasses which I needed by the 20th March. I followed up everyday asking where my parcel is, which nobody could give me an answer, eventually I got hold of Dawn Wing who did the Courier, and they told me the parcel went missing. So I phoned Makro on the 25th March, cancelling my order and told them I want a refund, as I haven't received anything as yet. They told me they can only give me a refund when they receive the parcel from Dawn Wing. I spoke to someone in management where the guy said that the money will be in my account in about 5 working days. Still haven't received my refund, and now no one can help me. How long am I going to wait for the refund? I think it is quite pathetic.