Makro service "no sense of urgency"

Good day

I would like ti express my deepest disappointment about Makro Centurion services.

Bought an LG fridge cash in 2021 and experience a problem with the same fridge on the 10th September 2022 whereby i noticed that the fridge doesn't get cold as usual. On the 12 September i went to Makro to report the fault then they referred me to LG for technician of which i did. Technicians came in 2 days and confirmed that tge fridge have factory fault and they will submit a report so that i submit to Makro.

It took almost a week to get that report in a meantime i was throwing food as they get rotten.

Have received report from LG on the 29 September and went to the store (Makro) on the 1 October.

Until today the fridge is not replaced, the disappointment is that i throw away items in the fridge every day