Makro service less than one star

21 August 2024

I haven’t had any response to my original Hello Peter post of 16 August 2024. This relates to my Makro order of three items on 2 August 2024.

Your appalling lack of service and communication with this order is completely unacceptable.

The delivery address was clearly stated to be Pretoria and not Montagu, which is where the two items have been delivered to so far.

You then tried to deliver the third item to Worcester, which was never mentioned anywhere in my order. I have still not received the third item (it is now 21 August).

I have moved from my original address in Montagu, to another address in Montagu, which is irrelevant, as the three orders were addressed to go to Pretoria.

The driver phoned my sister-in-law in Pretoria, each time saying they are at the gate, which obviously they were not, so then she had to contact me.

The driver phoned me, and he managed to find me at my new address.

I now must pay for all three items to be sent from Montagu to Pretoria (if the third one ever arrives), which in effect means I’m paying for delivery twice, because you didn’t read the delivery instructions properly. I also emailed you twice, to ensure you had the correct delivery address.

I do not find it acceptable to receive an email saying this query will be sent to the relevant department and I do not accept your apology for the inconvenience.

I want someone to phone me, tell me where my third package is, when it will arrive and where it will arrive.

If I do not hear from Makro support within two days, I will escalate this to head office or someone more senior.