Makro service is very BAD

I paid my account via EFT on the 2June 2015 i was told that they did not receive the payment.i email proof on the 6.i was told told get a bank confirmation that i did the payment i had to go back to mark again on the 13June email proof from the bank phone on the 15 to confirm if they received i was told they did not get it.again i phoned on the 19June 2015 again still nothing done on the 20JUNE I receive an email saying i told them i will make payment on the19th of June which i did not say.still today my account is still in arrears but i did pay 1000rand on the 2June 2015