IN
Inge N
1 reviews | Active since Dec 2021
17 Dec 2021, 11:21
Makro Service is Terrible!!!!
I placed an order online on the 27th of November, order stated that it was packed on the 6th of December, on Friday the 10th of December I cancelled my order, on Sunday the 12th I received a text stating that the couriers have picked it up. I have phoned Makro Every second day and they "escalate it every time". I am not getting refunded. This is the worst service I have ever received.
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Inge N's updateReviewer Update
02 Jan 2022, 18:02Still no refund
27 November placed order
27 November placed order
Online order # MAK***
29 November called and cancelled 2 x Vodla Skyy Boxes. I only received the refund for this.
9 December my order status was still in progress, called the call center and I was told it was packed. They didnt know why the couriers had not picked it up.
I received an email from Phindile Siwele to advise that my query had been escelated.
10 December sent an email to request full cancellation
15 December, called the call center as the status of my order was still in "progress" due to recieving a messages that the couriers have picked up my order.
17 December called again to follow up on where my refund was.
20 December I followed up yet again, and was told that the refund had been processed and that I would receive my refund that week.
IN
Inge N's update02 Jan 2022, 18:02
Reviewer Update
Still no refund
27 November placed order
27 November placed order
Online order # MAK***
29 November called and cancelled 2 x Vodla Skyy Boxes. I only received the refund for this.
9 December my order status was still in progress, called the call center and I was told it was packed. They didnt know why the couriers had not picked it up.
I received an email from Phindile Siwele to advise that my query had been escelated.
10 December sent an email to request full cancellation
15 December, called the call center as the status of my order was still in "progress" due to recieving a messages that the couriers have picked up my order.
17 December called again to follow up on where my refund was.
20 December I followed up yet again, and was told that the refund had been processed and that I would receive my refund that week.