TG
Tolgha G
1 reviews | Active since Dec 2019
18 Apr 2021, 12:18
MAKRO SERVICE IS *******
I have been struggling with makro to come fix my washing machine...first I logged a call before the manufacturers warranty expired (2 days before via the whattsapp service) about a week later I called them as no one has called.... Well now my manufacturers warranty has expired and I have a makro sure extentended warranty.... To date it has been a month and no one has called... It is pathetic that it has been more than a month and no one bothered to assist... Everytime it's the same excuse.... We have a backlog
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
18 Apr 2021, 14:32Good afternoon Tolgha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply18 Apr 2021, 14:32
Official
Good afternoon Tolgha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TG
Tolgha G's updateReviewer Update
20 Apr 2021, 14:06AND TO DATE YOU HAVE NOT CALLED... BUT NOT TO WORRY I EXPECTED IT NOT TO HAPPEN. YOUR HELLOPETER RESPONSE SOUNDS AUTOMATED AND I'M TIRED OF PHONING AND HAVING TO HEAR THE SAME EXCUSE 'I'm sorry sorry sir but we have a backlog' ... I'LL USE YOUR BROKEN MACHINE AND HANG WET CLOTHES WHILE YOU TAKE YOUR OWN SWEET TIME - TO EVEN CALL BACK OR GIVE EMPTY PROMISES.
TG
Tolgha G's update20 Apr 2021, 14:06
Reviewer Update
AND TO DATE YOU HAVE NOT CALLED... BUT NOT TO WORRY I EXPECTED IT NOT TO HAPPEN. YOUR HELLOPETER RESPONSE SOUNDS AUTOMATED AND I'M TIRED OF PHONING AND HAVING TO HEAR THE SAME EXCUSE 'I'm sorry sorry sir but we have a backlog' ... I'LL USE YOUR BROKEN MACHINE AND HANG WET CLOTHES WHILE YOU TAKE YOUR OWN SWEET TIME - TO EVEN CALL BACK OR GIVE EMPTY PROMISES.