Makro service has gone to the dogs.

Item: Makro
Rating: 1
Author: Mohammad D

I bought a dishwasher on the 27th of November. It arrived damaged. I logged a return the same weekend. To date, it has not been attended to. I have called multiple times, yet I am not kept informed and nothing is being done about this. Can someone please sort this out! It's been over 2 weeks now and I still do not have a working dishwasher.

Helpful (0)

Replies (2)

Makro's replyOfficial

17 Dec 2019, 16:21

Good day Mohammad,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hello Peter Team

Makro's reply17 Dec 2019, 16:21

Official

Mohammad D's updateReviewer Update

21 Dec 2019, 15:26

Still not resolved. Was told it would be sorted by Thursday the 19th.

Mohammad D's update21 Dec 2019, 15:26

Reviewer Update

Still not resolved. Was told it would be sorted by Thursday the 19th.