Makro Service Down The Toilet

My mother, a pensioner arrived at Makro Gqeberha on Friday 15th August at around 17:40 - their trading hours close at 18:00.

She walked up to a sales consultant who blatantly ignored her and just walked away.

When she got to the electronic section, a very bored looking woman was sitting at the desk and my mom asked her for assistance with a Lenovo product, which is supposed to be available at Makro stores, which we checked online before coming through. It was an emergency purchase.

She didn’t greet, then shouted across the floor for another sales consultant to assist her. When he approached, at a snails pace and no sense of urgency,, my mother asked if he could please help her with a Lenovo…. And was rudely interrupted with “we don’t have that”.

My mother then said that it feels like he just doesn’t want to help her because it’s close to closing time, and that she will go to social media with this. He was unphased, smirked and walked away. He did not offer to have a look in the warehouse. He did not offer to check another branch for her. He was lazy and dismissive.

This is often the kind of treatment and “service” we experience at Makro.

Personally, I’ve already switched to Takealot, who are efficient and fast with their service and delivery. My ageing mother, who still goes into brick and mortar stores, will now also be using Takealot, and I hope more consumers boycott stores who give terrible service and experiences