**** MAKRO SERVICE

This has truly been the worst service ever, or maybe the color of my skin has played its part once again when it comes to prioritizing customers.

I made a purchase 40days ago using the Makro online service and paid for delivery. As we are experiencing lock down the "ADVERT" said that the delivery would be done in 15days working days from the time of purchase. 40 days later, nothing, no phone call to try and excuse the level of service that has been rendered nor a lousy email as a courtesy.

I proceeded to contact the call center, which took me R100 airtime and 66min wait, just so I can vent and express my frustration. I was assisted by a lady who told me that I would get a call within 24hours regarding the matter as they were experiencing a backlog when it can to deliveries.

I later received an email from one of the customer service consultants (Fatima Sithole) who said the matter was escalated with the reference number (835513) which she sent on the 22 June 2020 8:22am.

No word has been sent since. I reply on the 26th to try and hear why haven't I received any communication and demanded my money back. Till this day no form of communication has been established. To make matters worse the purchase is sitting at the Woodmead branch and I live in Windsor West, which is a 40 min drive. I'm almost 100% convinced that if the color of my skin was different, I'm sure this would have been resolved by now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Purchase no. : MAK*** *** email: *** Cellphone: ***