Makro Service Atrocious

I purchased a tubmle dryer from Makro online and it was delivered by the Wonderboom branch on 22 March 2019 - DAMAGED. I've contacted the customer service desk on 4 Mar 2019 to report this, were given some email addresses to forward my photo evidence to. I followd up on 5 March and were told that the branch will get in touch within 2 hours. Today, 12 March, I called again. Service centre told me that I will be contacted within 2 hours to arrange for an exchange, I am still waiting 10 hours later. I tried calling the branch manager at Wondersboom and my call was dropped 3 times. On my 4th attempt I asked the switchboard to relay my message. Still no contact