Makro - Service and Honesty not likely

I purchased a Ryobi 6.5kva generator from the Wonderboom store on the 19/05/20. This generator for whatever reason has stopped working. On calling Makro I was very rudely told by Customer Care that I must contact the store directly. This I did. I spoke to Sipho the store manager whose first response was that I must have broken the generator myself and what did I expect him to do about it. He then told me to bring it back and it will take in excess of 2 weeks for them to tell me if they would repair it at all. Congratulations Makro for bamboozling me into believing that I could trust you in upholding your guarantee policy. People beware when spending money at Makro