EB
Elsabe B
1 reviews | Active since Aug 2011
18 Aug 2026, 10:14
*********** Makro service
First I ordered a trolley and towels, waited forever only to find out they cancelled the order without my knowledge cause there's no stock. They won't phone you with an alternative they just cancel and throw business away. NOW I ordered 4 items last night and their website auto detected my delivery address INCORRECTLY. I immediately realized it after placing order and I immediately sent an e-mail asking them to correct my address. Oh no sorry we can't do that the delivery has already been initialized. Between last night and 7 o'clock this morning???? After all your other deliveries to weeks!! Surely it should be simple to correct a delivery address? Now it's a moerse story just to escalate the cancellation, get a refund and RE-ORDER!!!!! And they always have this don't care attitude in their response e-mails.
Helpful (0)
Replies (6)0
Replies (6)EB
Elsabe B's updateReviewer Update
18 Aug 2026, 10:18Their reply: " Our team is currently checking if the shipment can be intercepted at the warehouse or recalled from the courier." My question is if you can intercept or recall from the courier WHY can't you just give them the correct address that you always deliver my goods???? Isn't this much less paperwork and in the end you have a happy customer?
EB
Elsabe B's update18 Aug 2026, 10:18
Reviewer Update
Their reply: " Our team is currently checking if the shipment can be intercepted at the warehouse or recalled from the courier." My question is if you can intercept or recall from the courier WHY can't you just give them the correct address that you always deliver my goods???? Isn't this much less paperwork and in the end you have a happy customer?
Makro's replyOfficial
18 Aug 2026, 12:25Hi Elsabe,
Thank you for contacting Makro.
We sincerely apologize for the delay regards to your delivery.
Kindly be advised that your request for the order to be cancelled has been escalated to the relevant department.
We will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We sincerely apologize for the delay regards to your delivery.
Kindly be advised that your request for the order to be cancelled has been escalated to the relevant department.
We will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Makro's reply18 Aug 2026, 12:25
Official
Hi Elsabe,
Thank you for contacting Makro.
We sincerely apologize for the delay regards to your delivery.
Kindly be advised that your request for the order to be cancelled has been escalated to the relevant department.
We will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We sincerely apologize for the delay regards to your delivery.
Kindly be advised that your request for the order to be cancelled has been escalated to the relevant department.
We will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
EB
Elsabe B's updateReviewer Update
18 Aug 2026, 12:38Yes sure ... and then I have to wait for a refund into my RCS card before I can re-order. What a nuisance
EB
Elsabe B's update18 Aug 2026, 12:38
Reviewer Update
Yes sure ... and then I have to wait for a refund into my RCS card before I can re-order. What a nuisance
Makro's replyOfficial
18 Aug 2026, 13:16Hi Elsabe,
We truly apologize for the inconvenience caused, however, we will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
We truly apologize for the inconvenience caused, however, we will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Makro's reply18 Aug 2026, 13:16
Official
Hi Elsabe,
We truly apologize for the inconvenience caused, however, we will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
We truly apologize for the inconvenience caused, however, we will contact you as soon as we have an update.
Kind regards
Makro Social Media Team
EB
Elsabe B's updateReviewer Update
19 Aug 2026, 14:27So I actually fixed this myself. Found out who the courier would be and phoned them directly. Gave them the correct address and problem solved. Now WHY couldn't the Makro team just do this? Too much effort? When you have been in customer service as long as I have you learn to MAKE A PLAN and go the extra mile for a client. Good for business and no angry reviews. Always have pride in what you do, otherwise you are costing your employer money.
EB
Elsabe B's update19 Aug 2026, 14:27
Reviewer Update
So I actually fixed this myself. Found out who the courier would be and phoned them directly. Gave them the correct address and problem solved. Now WHY couldn't the Makro team just do this? Too much effort? When you have been in customer service as long as I have you learn to MAKE A PLAN and go the extra mile for a client. Good for business and no angry reviews. Always have pride in what you do, otherwise you are costing your employer money.
Makro's replyOfficial
19 Aug 2026, 14:34Hi Elsabe,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant team so that we can improve how we handle similar situations going forward.
If you need anything else, let us know.
Kind regards,
Makro Social Media Team
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant team so that we can improve how we handle similar situations going forward.
If you need anything else, let us know.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 14:34
Official
Hi Elsabe,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant team so that we can improve how we handle similar situations going forward.
If you need anything else, let us know.
Kind regards,
Makro Social Media Team
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant team so that we can improve how we handle similar situations going forward.
If you need anything else, let us know.
Kind regards,
Makro Social Media Team