iB
imtiaz B
1 reviews | Active since Jun 2015
08 Sept 2020, 15:48
Makro service
I booked in a repair for my Nintendo switch control where I was given a reference number of ***. I was told that it would take 14 days. Around 10 days later, the second control starting acting up as well, so I took it to makro. The first controller was still lying there and wasn't sent yet, they said that would send them together. This was on the 16th of July. I have sent numerous requests to which I just get told, it's still being fixed. You cannot promise a customer something that's not even close to the target. My last silupport ticket was sent in 5 days ago and I didn't even get a response from anyone.. I want my controllers back. My kids have been waiting patiently for 2 months.
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Replies (2)
Makro's replyOfficial
08 Sept 2020, 16:33Good day Imtiaz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 Sept 2020, 16:33
Official
Good day Imtiaz,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
iB
imtiaz B's updateReviewer Update
11 Sept 2020, 16:37That's all i wanted, a resolution. The problem was that no one kept in contact, i had to contact makro every time and got the response of "its still with the supplier". Communication is key. I got my replacement controllers now.
iB
imtiaz B's update11 Sept 2020, 16:37
Reviewer Update
That's all i wanted, a resolution. The problem was that no one kept in contact, i had to contact makro every time and got the response of "its still with the supplier". Communication is key. I got my replacement controllers now.