Makro sent me the wrong item and aren't doing anything about it

I ordered a gazebo and 2 camping chairs online. I received the correct gazebo but the chairs were not the chairs I ordered, instead I received much cheaper chairs. I spent R1110 on the two chairs, but received chairs not even worth R300.

I logged a return and after 10 days of wait and radio silence, decided to go to the store in Cape Gate to sort everything out. This was a trip from Tulbagh, in the Western Cape.

When I reached the store I was helped but was told the chairs that were sent to me are online only products so it couldn't be sorted there. The returns clerk phoned the onlie store support and inquired if they could give me the chairs I ordered as it was an instore item or credit the amount to my account. She was told no. This meant I wasted petrol driving there and time I could have spent being productive.

I was however told the situation had been escalated and I would have a resolution in between 18 hours and 7 days.

Five days later ,15 days after I logged the return issue, I received an email stating the were coming to collect the chairs for evaluation. That was 3 days ago. They collected the chairs yesterday.

I HAVE YET TO RECEIVE ANY COMMUNICATION from makro.

Now I sit here without any camping chairs and R1110 poorer.

I am thinking of pursuing legal action as I have been de*****ed of my hard earned money.