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Helene B
1 reviews | Active since Nov 2017
24 Mar 2023, 08:08
Makro sends the wrong (far inferior) phones and then drags their feet in sending what we paid for
Bought two phoned on Makro’s website on the 6th of March - 2 x Blackview BV6300 Pro’s for my uncle and aunt. When they finally got it, the wrong phones got sent - it wasn’t the Pro’s but the much smaller normal BV6300. We logged a return on 12 March. It is now the 24th. We are still waiting for feedback. My aunt is without a phone in a rural area where she cannot be without a phone and Makro just drags their feet in collecting the wrong phoned and sending a replacement. Can someone please get back to us on when we will receive the phones we ordered and paid for???? This is rediculous
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Helene B's updateReviewer Update
25 Mar 2023, 13:01Hi, I just phoned your call centre after you failed to contact me AGAIN yesterday. They have no idea what’s going on. The wrong phones was already picked up on Monday 20 March, but why don’t we have any feedback yet? Are you going to replace the phones or send a refund? On 6 April it would have been a month since we ordered…. My aunt and uncle is going on leave in a weeks time, and will now probably have to do so without phones. This is really the worst service I’ve had from a company in a very long time.
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Helene B's update25 Mar 2023, 13:01
Reviewer Update
Hi, I just phoned your call centre after you failed to contact me AGAIN yesterday. They have no idea what’s going on. The wrong phones was already picked up on Monday 20 March, but why don’t we have any feedback yet? Are you going to replace the phones or send a refund? On 6 April it would have been a month since we ordered…. My aunt and uncle is going on leave in a weeks time, and will now probably have to do so without phones. This is really the worst service I’ve had from a company in a very long time.