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Melanie B

1 reviews | Active since Nov 2016

14 Oct 2020, 11:49

Makro sends ********** invoices

Makro keeps sending me ********** invoices of goods bought with my details/card number. I've asked them to find out why I'm receiving thee invoices 3 months ago but they still keep coming. Please sort this out! I would like written confirmation from Makro retracting these invoices

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Replies (2)
Makro
Makro's reply14 Oct 2020, 13:29
Official
Good day Melanie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
Makro
Makro's reply14 Oct 2020, 13:30
Official
Good day Melanie,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team