Makro sels faulty products

Item: Makro
Rating: 1
Author: Michelle W

I went to the Makro in vanderbjilpark and bought a laptop. It would not switch on so I thought it needs to be charged and the second time I switched it on the screen would not switch on when I took it back in their return policy time ( I bought it 7 days back as I do not stay in vdbjl) the manager told me it is not their problem and said he can take it but they will just give it back to or send it to the company but the company will also just send back the laptop. They refused to give me my money back and I was just told again it is not their problem if it does not work.

Helpful (0)

Replies (1)

Makro's replyOfficial

21 Mar 2022, 11:52

Good day Michelle,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will send the above matter to the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please note that feedback will be provided.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Makro's reply21 Mar 2022, 11:52

Official