Makro sells used electronics - beware!

Makro SA. When purchasing electronics, you can be assured that a buyer wants a product that has NOT been opened and used before. So imagine our surprise when we ******* brand 'new' packaging and turn on our 'new' android box (which cost a pretty penny) and find that our unit has already got a user logged in. Not only that, apps were installed that should not even be there. Whoever used this product hadn't even bothered to restore it to factory settings. Aside from the annoyance of having to go return the product for a full refund, what flabbergasted us was the nonchalant manner in which Makro's electronics staff regarded the matter. No surprise or even attempt to figure out what happened. Just 'yes it looks like this unit has been used by someone else', and here's your refund. I can only imagine that this is a common occurrence and urge other customers to be very wary of buying electronics from you guys.