Makro sells faulty gadgets.

Makro doesn't even deserve the one star rating i gave. I bought an Alcatel tablet from them on the 31st of August 2020, 2 weeks into using it it started giving me problems. I have contacted them and asked for either a refund or for them to send someone to come and get it for repairs and they refused. I bought the tablet online and had it delivered to my house since i cannot leave the house, so under no circumstances can i go to the store to drop it off, they need to send someone here to get it. I am so disappointed with Makro, after this i don't think i can buy anything from them again. I have been in contact with Makro via Facebook and customer care email but they have failed to assist me. I am now stuck with a tablet which i can't use.