MAKRO SELLS FAULTY FRIDGES

On 11 March 2025 I placed an order with makro and bought a fridge. A few days after the Fridge arrival I unwrapped it and I noticed that the bottom freezer does not seal properly. I then contacted the contacted the Makro helpline and a ticket was opened and I received a reference number, two weeks have gone by and I have not heard from them I called makro a week ago to find out what’s happening and they told me that my ticket has been closed. however nobody has gotten back to me with regards to my Fridge or what’s going to happen. Last week I opened a new ticket and I explained my situation to the woman I told her I have a baby and I’m breastfeeding so I need both the fridge and the freezer to be in working condition however the fridge that I bought has been giving me nightmares. The freezer is iced up because it doesn’t seal properly my food has gone off several times and I cannot store my baby’s breastmilk properly. I am currently at home sick with a tummy bug after consuming food that was in the freezer. Buying this fridge from makro has only caused me headaches. I called makro to today to find out what the latest is on my complaint and I was told that the consultant I contacted last week said I do not want to exchange the fridge. Please tell me how that makes sense and why I would purposefully want to be stuck over the fridge that is not working properly and that has been causing us so much unhappiness and nightmares in our home I regret buying this fridge from makro I was better off with my old Fridge.