Makro sells defective products and does not assist even though they promise guarnatees

Faulty refrigerator of which the rubber malfunctioned less than 1 year after purchase. This item has a 5 year guarantee. The issue was reported and a technician came out and did not resolve the issue. He did not seem competent enough to resolve the issue. The issue was recently reported again and noone even bothered to attend to the issue. I was told that the fridge is not frost free and I must remove the ice. I further explained that the rubber around the freezer does not function, therefore the entire freezer cannot be used. An agent took down my details and gave me a reference number and promised that someone would come out to evaluate the issue. Subsequently, I was sent an sms that says customer cancelled yet this was not cancelled by me. I am unable to use the freezer and the drawers have now broken off because of how frozen the freezer is. The drawers cannot even open and once defrosted, it returns to the same state the very next day! Truly pathetic service received from Makro for such an expensive item. I even offered to pay for a replacement rubber for the freezer myself as long as they sent someone out to help me but this never happened. I would like to return this defective item per the 5 year guarantee as I have attempted to repair it on numerous occasions and Makro just refuses to help me. All the freezer needs is a new rubber according to our private technician who I had to pay in my personal capacity as the item is a waste of time and space as we cannot use it at all! Apparently the replacement rubber is not very expensive as well. This shows that Makro does not care about their customers after they receive payment. Guarantees and customer service seem to be of no value to Makro as well. I have had numerous issues with their customer service in the past!