Makro Sells ******* and has VERY bad return policies.

Done

Thank you, I will await your update

Hello, someone from Montegue Gardens contacted me. And asked some questions, and I did not hear back from them after my second response. Please follow up. Thank you.

Okay thank you

Thank you, I will do.

Hello. I'm just checking in. You asked me more than a month ago to give you time to complete the process and then I'd hear back from you.

Thank you. I'll await your update since I don't want to go all the way to the store, go through an entire 6 week process again, waiting for an answer from them, and then going all the way back, only to find the same outcome.

This was the response that I got from Customer support as well. BUT more than a month later, and I've heard NOTHING. Do I need to create a fresh post with more info and names? I'm sitting with rusted pots here and you have my money.

hello. Ask them for proof that they have assisted me with this because they have not.

Customer Contact Centre - Makro Online <***> | Tue, Dec 9, 2025, 10:49 AM | |
to me





Hi Claire
Sorry for the delay i have just received your complaint .Please can you sent me your order number so i can follow up on this issue, I am not sure who told you you could not return the pots.I need to establish if you bought this from a 3rd party supplier or from Makro in storestore.Please correspond directly with meLouis KarpasMarketing manger*** Louis Karpas

Tel: ***
E-mail: ***
Web: www.makro.co.zaDivision of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157 The Makro Team,






Name redacted for privacy | Tue, Dec 9, 2025, 11:13 AM | |
to Customer





Hello Louis
Thank you for your email. We purchased the pots as a part of a special deal bundle from the Montague store (in-store). UnfortunatelyI don't have the slip, but it would be recorded in my Makro card. I'll give you that number in a moment.
The bundle consisted of the set of pots, a metal tray and some cooking utensils. When the *****s started to rust shortly after purchase, wereplaced them with stainless steel *****s thinking that they'd just used cheap *****s and the rest would be okay. But then the lids startedto rust, and the underneaths of the pots got stains that can't be removed as well.
When we took the set back to makro returns, we were told that they would send the pots back to the supplier who would assess the pots and they would revert in up to 6 weeks time with an answer. Unfortunately, I had to go back to using my old pots in the meanwhile. Whenwe got the call to go back to returns, we took the rest of the set with us (as yet unused), as they didn't want to take those from us the firsttime. After waiting ages, the lady at returns put the same box back on the table with a new set of pots inside it and when I complained thatthe same would happen to these ones as they are exactly the same type and quality, she told me that this was the decision of the supplierand that Makro has no influence over it. I was very upset and my complaint was heard by every person working in returns, but nobodycorrected her, leading me to believe that this truly is the Makro policy. I refused to sign the form she wanted me to sign based on the factthat I could not bring myself to accept what was given to me. She told me that it is okay, I don't need to sign it, and told me just to takethe pots. Which as you know, have started to rust already.
Here is my Makro card number to track the purchase and return:

***
Best Regards,Clare Bowen



Clare Bowen <***> | Tue, Dec 9, 2025, 11:19 AM | |
to Customer





Sorry, just to correct myself. I'm not even sure it was a form that she asked me to sign, it looked like a computer print-out of sorts.
Sincerely,Clare



Customer Contact Centre - Makro Online <***> | Wed, Dec 10, 2025, 12:29 PM | |
to me





Hi Clare
We do not find any purchases on that Makro card or linked to your cell number, could you have used anther card perhaps
Regards
Louis



Name redacted for privacy | Wed, Dec 10, 2025, 12:35 PM | |
to Customer





Hi Louis
My apologies, I omitted a digit from the number on my card: ***3
Sincerely,Clare



Name redacted for privacy | Tue, Jan 27, 7:22 AM | |
to Customer





Good morning, I'm still awaiting your response.
Sincerely,Clare

No response.................

Thank you

Hi, I'm still awaiting a response. Why does it take so long for you to communicate with your branches?

Thank you, it has been almost 9 months since I brought this issue to your attention. I look forward to hearing back from you soon.