1 reviews | Active since Nov 2013
MAKRO SELLS 2ND HAND FAULTY GOODS TO GET RID OF STOCK
I bought a kiddies tablet on the 22nd of November from MAKRO RIVERSANDS for my Daughter which was marked down , the salesmen told me that the item was used for a week and assured me that it is in perfect condition , 3 days down the line the item no longer works and i had traveled out of the country , on my return i took the item back to makro which was the 03/ of December for it to be replaced and the lady said that she has to book it in , i told her that i do not want a 3 day old item to be repaired i want it replaced or refunded , she then called the manager who took 45 minutes to come by the name of STEVEN KHUMALO i explained to him that i do not want it repaired , he then gives it back to me as is and tells me that he cannot replace or refund it i must take it and do as i please ???
Thank you for reaching out to us.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this matter has caused you. We will contact our stores management and request more information in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for reaching out to us.
Kindly accept our humblest apologies for the customer service you have received and for the inconvenience this matter has caused you. We will contact our stores management and request more information in this regard and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Today is the 12th of December which is way pass your 24 hr to 48 hrs feedback and my daughter spends the entire holiday without her gift that she had to work so hard in school to get , this is pathetic service from such a big organisation.
Today is the 12th of December which is way pass your 24 hr to 48 hrs feedback and my daughter spends the entire holiday without her gift that she had to work so hard in school to get , this is pathetic service from such a big organisation.
We do apologize for the delayed response in this regard.
Kindly be advised that we cannot refund the tablet as per our Policy, approved by the CPA, we have to send it for assessment first and repair the unit, unless it is a factory fault which can only be determined after an assessment. Makro reserves the right to send the unit to the suppliers for assessment first and then you will be updated on this and advised accordingly by the store.
Please take it in store so the store can send it to the suppliers for assessment.
Kind Regards,
Makro Hello Peter Team
We do apologize for the delayed response in this regard.
Kindly be advised that we cannot refund the tablet as per our Policy, approved by the CPA, we have to send it for assessment first and repair the unit, unless it is a factory fault which can only be determined after an assessment. Makro reserves the right to send the unit to the suppliers for assessment first and then you will be updated on this and advised accordingly by the store.
Please take it in store so the store can send it to the suppliers for assessment.
Kind Regards,
Makro Hello Peter Team