Makro selling used returns back to customers.

Hi Bought a Karcher Vaccum on the 8th of March, on the 9th March, we received the box, upon opening the box and putting the vaccum together we discovered the there were items missing the pipe leading into vuccum and another part, parts missing was 13/*14, this will be the second time I'm logging this query as i received a automated response last week, still none has contacted me to collect this product.