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JV
Joey V

1 reviews | Active since Sept 2017

09 Feb 2021, 21:23

Makro selling Raleigh fongkong

Bought two Raleigh bicycles from Makro Vaal, one on the 28/01/2021 and another one on the 29/01/2021 the bicycles have been giving us problems. Tried to return them was told refund is not possible as per Raleigh policy. Bicycles have now been in for repairs twice and still parts are just falling off as you ride.

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Replies (3)
Makro
Makro's reply10 Feb 2021, 12:05
Official
Good day Joey,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
JV
Joey V's update19 Feb 2021, 14:36
Reviewer Update
Checked my inbox no email received from Makro
JV
Joey V's update19 Feb 2021, 17:44
Reviewer Update
Makro only responded on the platform but did not respond to me as stated in the private reply.