1 reviews | Active since Jan 2018
Makro selling faulty Samsung fridge
We bought a Samsung fridge and washing machine online through Makro South Africa on the 15th of Dec 2019. They were delivered on the 21st of Dec. We logged in a return for the fridge on the 26th of Dec. The fridge was not getting cold at all. Since then we have been calling daily Makro_SA and Samsung SA for feedback on when they will send out a technician or replace the faulty product. All they have been saying is we will call you back yet no one ever does.
We have had to throw away food that we bought for the festive period when we had family over. This has completely ruined the holidays and has costed us. Our food has been going stale and we have been throwing away food since.
The after service we received from Makro SA and Samsung has been unpleasant. Please resolve this.
Invoice # 026 Unique Ref *** Customer Ref MAK*** Oder ID MAK***/01B7151B30
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team