Makro selling expired items and not rechecking while packing online orders.

My husband collected my online order on Monday and when I got home upon opening the boxes I realised that one of my daughter's bag is missing. I immediately contacted them and was told it will be escalated to the store and was also given the store's number (Polokwane) to do a follow-up. Later in the evening I realised the eyegene that was given to me had expired in January 2024. I then sent an email with regards to that. I waited for any feedback yesterday whereby I took the initiative to call the store but the numbers don't go through. I had to call customer care and they told me they are still wait feedback from the store. Today I was also told the same thing. Now how long must a customer wait to be assisted. Unfortunately I can't visit the store since I work far from home. If I cannot be assisted I would rather return all the items since Makro doesn't care about their customers. How ******** is the store to take 2 days to follow-up on an incident?this is poor customer service.