Makro selling damaged goods
Today just before closing time we went to buy a new pool table at Makro Cape Gate. We told the sales person we have our own transport and to please bring it to us and were told to wait there. While we were waiting it was anounced that the store has now closed and everyone should please finalise their shopping and make their way to the tills, we remained waiting. After a while the sales person returned telling us that our pool table is already in the front and we must just go and pay. We were taken past the line to the quick till to make payment and left with the table. Due to all this haste we did not get a chance to inspect the table before taking it. When we got home and unloaded the table we noticed some holes in the packaging and started looking around the table only to notice that Makro had sold us a damaged table. And just before you (Makro) try telling us that it got damaged during transport, the marks around the holes on the packaging are blue, and our bakkie is white so NO, it was not damaged by us during transport, you sold us a damaged table to begin with. Now the store was closed and we couldn't return it, we had to unload it cause we couldn't leave it outside on the bakkie and due to the weight and seeing how uncomfortable it is to carry and move with only two people, we probably won't be returning it either. The reason for my complaint is that we paid for a new undamaged item and due to everyone being in a rush to get rid of all the customers and go home, we now have a damaged item full of cracks and marks. Should the person who brought us the table not have inspected it before letting us purchase it? Is it because everyone just wanted to go home that they just did not care? Or did they notice it and just thought oh well its closing time we will just do the sale in a rush and get rid of them? I just want to say SHAME ON YOU Makro, SHAME ON YOU!!! And to future buyers, please do not make the same mistake we did, no matter if it's closing time or if they are trying to rush you out of the store, demand to inspect your items first before you leave.
Tell me something, why has all other complaints on the 7th of December been answered except for this one? Are you too ashamed to reply or what is going on? I expect my new table no later than Monday afternoon 9 December. I do not care how you do it or what you have to do in order to make it happen but you will deliver a new and undamaged table to my house by Monday afternoon or I will take this matter further.
Tell me something, why has all other complaints on the 7th of December been answered except for this one? Are you too ashamed to reply or what is going on? I expect my new table no later than Monday afternoon 9 December. I do not care how you do it or what you have to do in order to make it happen but you will deliver a new and undamaged table to my house by Monday afternoon or I will take this matter further.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
