Makro selling counterfeit good and delaying refund

Order: MAK*** I’ve purchased Bleu de Chanel fragrance as a birthday gift to my husband on 23rd of October only to discover this product is a total ****! It doesn’t even smell remotely close to the original Bleu de Chanel. It smells like cheap perfume. My husband has been using this fragrance for years, so we know the scent. Furthermore, the scent is completely gone less than a hour after applying it. But it’s supposed to be an eau da parfum?

I’ve been battling since the 2nd of November to get refunded as I need to replace my husband’s gift. This is 3 weeks after his birthday. I’ve been advised that the product has gone back to the supplier for assessment. So in other words, my refund is reliant on the supplier’s assessment - the same supplier that provided the counterfeit goods?? I’m sorry but I don't trust that.

Your suppliers and products should have been vetted prior to you putting the product on your shelf and not after the client has purchased it. And this assessment should be done on your time and not mine. In the meantime, I’m out of pocket because Makro is dragging their feet and delaying my refund.

I’ve made numerous calls, emails and posted on their Facebook page but these are blatantly ignored.

So it’s one thing to be sold a counterfeit (knowingly or unknowingly) but now have to jump through hoops to get my own money back, which is totally disgraceful.

Makro - It’s quite simple, I’ve paid you for an item but you couldn’t deliver on your promise. Therefore you have a moral obligation to refund me within a reasonable timeframe. 3 weeks is not a reasonable timeframe! So please stop subjecting your clients to these dubious and unfair practices and give my money back. After this experience, I will never buy from you again. You can clearly not be trusted. As clients, we deserve better!!