RV
Rudi V

1 reviews | Active since Dec 2018

15 Feb 2019, 23:06

Makro ****s

Makro stores Guarantee ****s In May 2018 we bought a Karcher pressure washer . About 4 to 6 weeks ago we sent the unit in for repairs as the machine does not function correctly as it did in the beginning. We were the informed that that the warranty or guarantee does not cover the pump..... This was first of all not told to us the unit was bought... secondly a pressure washer only consist of an electric motor and a pump enclosed in a plastic is the biggest bull**** excuse i have heard that the pump is not coverd... if it does not function as it was supposed to do after 5 to 6 months of use always an excuse not to fullfil a warranty or guarantee just to make extra money from the consumer

After this initial post its been months and machine still in repairs.... so furstraded and they just dont get back to you.... bull **** and most pathetic and useless service is this ****hole country..... think i should refer this matter to consumer council

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Replies (2)
Makro
Makro's reply16 Feb 2019, 08:21
Official
Good day Rudi
 I’m sorry that the machine is defective and that no call back was made as promised.
Please note that I'm following up for you and I have also escalated this matter to the branch manager in store so that this can be addressed.
If you need any further assistance, please don’t hesitate to contact us.
Kind Regards
Otsiele Boikanyo 

Best regards,

Makro
Makro's reply16 Feb 2019, 13:00
Official
Good day Rudi

I have sent you feedback from the store with regards to your pressure washer

Regards 
Otsiele Boikanyo 

Best regards,