Hellopeter
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MJ
Mark J

1 reviews | Active since May 2016

16 Mar 2021, 10:28

Makro, ******** customers

I am really upset at Makro, and they way they treat they clients. I purchased a fridge on the App, were it clearly stated i would get R1000 Mreward if i purchased it before the 15/03/2021. I did so, paid on the 10/03. When i did not get the R1000Mrewards i was told this deal expired on the 08/03/21. I have proof via the app that that is a lie, They response is sorry systems dont allow us to override. I would like my R1000 mrewards, simple. Fix this matter

0
Replies (2)
Makro
Makro's reply16 Mar 2021, 10:59
Official
Good day Mark,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with alongside our relevant Mrewards team and thereafter relay feedback to you.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
MJ
Mark J's update17 Mar 2021, 11:47
Reviewer Update
Hi, I was given a call back and this was resolved. thanks for the speedy response.
I really appreciate the feedback