MAKRO ****MED ME

In March 2019 I bought a KIC fridge at the Makro in Amanzimtoti. what convinced me to choose that fridge was the 5 year warranty which was boldly displayed on the fridge as I told the sales man that i was only interested in fridges with a warranty of 5 years. I remember asking the salesman if KIC was a reliable brand and he used the 5 year warranty to convince me. On 18/10/2022 my fridge stopped cooling and we noticed that it was defrosting. I called Makro on 19/10/2022 to report this and i spoke to Mbasakazi (***) who told me that she logged a call with the manufacturer and that they would send someone to come and assess it within 2-3 days. This morning ( 20/10/2022) when i woke up i noticed that the freezer had completely defrosted and all the food inside was at risk of going off. I had to throw away the food in the upper fridge as it was already off.I called Makro to request them to escalate the matter and was told by Siphamandla that they still hadn't received a response from KIC. I called KIC and spoke to Sipho who told me that they never received a request from Makro. I asked to do a conference call with him and Makro which he agreed to, so I called Makro again. Wezi answered and also confirmed that a request was logged yesterday and they still have not received a response from KIC, Sipho spoke to her and told her that nothing was logged to them and a job number is created immediately when a call is logged, so they fact that they did not have a job number means they are lying. Wezi asked us to hold the line. After a few minutes she came back saying she had checked again and she saw that the request was rejected yesterday because my fridge is out of warranty as it has a 2 year warranty, i disputed this and she said i did not register the 5 year warranty so i do not qualify for it, Sipho from KIC also confirmed that the warranty was never registered. Now this was news to me because this was my first time hearing this. When i bought the fridge no one told me about registering it ,is unfair and ********* to be mislead this way. Sipho told me that it was on the sticker but you cant omit such important information at sale point, you cannot display 5 year warrant in bold and fail to disclose that I need to register. THIS IS FALSE ADVERTISING. What enraged me was that i had to be on a conference call to with KIC to learn that my request was rejected. Makro **** to me repeatedly which goes to prove how unreliable they are. Wezi dropped my calling while i was holding for her. I called again and spoke to Sanele. I requested for this to be escalated and to speak to a manager, she told me rudely `realistically we are not going to fix your fridge as it is out of warranty' she then dropped the call. is this the customer service you give to a client who was ****med. I called again and spoke to Theo, i relayed tho story again to her and asked to speak to a manager because i needed someone to take accountability for the service failure. she placed me on hold for more than 5 minutes and came back telling me the same story i had told her, she said there was no manager available. i asked her to log a complaint. she took a while and then gave me the same reference number i was given yesterday and said someone would be in touch with me. I find this hard to believe. I need Makro to take accountability and fix my fridge. my food is going off and i am holding you liable for it.