MAKRO **** CUSTOMERS - SALES BUT NO COST OF SALES

Hi Makro, I can see that it is a common problem of people buying goods on your online sytem and not receiving such goods, even though paid for. My order MAK*** was ordered and paid for on 27 November 2019 and to date nothing has been received. Even though your website say 7 to 10 working days for delivery. According to your website the goods have been delivered and was previously handed to the couriers on 10 December 2019. I have contacted the courier companies with great difficulty and they have indicated that Makro has not handed them the goods even though the system shows a waybill number of MAK***. It is rediculous to try and even phone your customer support number. Besides having to hold on for 20 minutes plus to make contact with anyone, You are just told that they will escalate your request. Also got a reference number of 447502. Since these many calls as well as various emails to the addresses mentioned on your website, no one had the decency of phoning us or answering our mails. At this point after a month of many frustrations I have not been able to get any information on where my goods are, or any delivery commitments. It is an absolute disgrace for any company to operate like this and will most certainly be the last time that I would support Makro in any other purchases. The next post will be on Hello Peter and if that does not work we should maybe approach Carte Blanche on this. It borders on ********ity to take money without delivering anything.