Makro, Samsung and Servi Sure terrible service

<p>I bought a Samsung QLED tv from Makro Woodmead 27 July. <br />I spoke to the Samsung rep and was told that the television was not in stock, but that it would be delivered immenently with delivery on Tuesday 1 August 2017. I was told that the television comes with installation and also got a wall mounting bracket to install the television on a wall. While speaking to the Samsung rep at the store, I made it clear that I had a terrible prior experience with DSTV installers appointed by Makro and that I did not want a repeat of this. I was assured that the installer working with Samsung (Servi Sure) was different and committed to customer service. I pre-paid for the television on the basis that it would be installed in a few days and that someone from Samsung would call me to confirm. I did not receive a call from anyone and eventually phoned the store on Wednesday 2 August 2017 and then physically went in to the store on 3 August to try and find out what was going on. I was told by another Samsung rep that the television had just arrived and that someone would call me soon to arrange installation. On Monday 7 August, I received a call from Christine of Servi Sure to arrange an installation date and time. I arranged that the installation be scheduled for Thursday 10 August and was told by Servi Sure (Christine) that the installers would be at my house after 1pm on Thursday 10 August. She also told me that the installer would call me on Thursday to confirm the time that they would be at my house. She could not commit to a an exact time. I accepted this as I was looking forward to finally having the television I paid for more than 10 days earlier and took a half day leave from work so I could be at home from 1pm.<br /> <br />On 10 August, no-one called me to confirm the delivery time. I tried calling the Samsung rep to ask him what was happening but his phone went to voicemail. At 5:30pm the installers from Servi Sure arrived with the television. No one called me to inform me of the pending delivery or to confirm an exact delivery time. I had wasted half a day out of the office. <br />On arrival, the Servi Sure installers informed me that the television I bought only qualified for a desktop installation and that if I wanted to have the television installed on the wall, I would have to pay them extra. I tried calling the Makro and Samsung reps I dealt with before as well as Christine from Servi Sure. The Samsung reps cell phone went to voice mail and the Makro rep said he could only help me the following morning. The installers from Servi Sure were not prepared to call their head office and wanted me to make the call from my own cell phone! I called Christine from Servi Sure myself. She told me that the installers would not mount the television unless I immediately paid extra for it. She also told me that she did see any problem with the television being delivered at 5:30pm because it was still after 1pm and that she would speak to the installers about them not calling me during the day. She did not even attempt to offer an apology. Her arrogance and don't care attitide was breathtaking. <br /> <br />What astounded me was that after I repeatedly expressed my extreme unhappiness with the situation and threatened to return the television both the Servi Sure and the Makro representatives responded in a very indifferent and nonchalant manner. Neither seemed concerned and gave me the impression that they couldnt care less.<br /> I am hence returning the television and hope my experience will provide some forewarning to those of you wanting to buy a tv from Makro with installation by Servi Sure.</p>