EL
Estelle L

1 reviews | Active since Jul 2011

22 Dec 2016, 14:30

Makro salesmen going the extra mile!

<p>On Tuesday I had quite a pleasurable shopping experience at the Makro store in Ottery. I quickly popped out during my lunch break, to go buy some garden chairs. One of the salesman had to go get them for me and I got a little bit anxious as I needed to get back to the office. When I enquired by one of his colleagues he assured me that the guy, who went to go fetch the chairs, would be back soon. But he did not just leave it there. When I told him that I was in a bit of a rush to return to work, he grabbed one of the chairs on the display floor so that I could go pay for it so long, by the TV area. When I got near to the front of the queue, there was a bit of delay as the cashier was waiting for a manager to void something. That salesman then went to go stand in a different queue for me, incase my queue was not going to get moving soon enough. He was extremely helpful, proactive and very professional. Unfortunately I did not have a look at their name tags but I just have to mention the excellent service that I received from those two guys in your chair department. Especially when customer service is not always at its best in our country. But I can say that every time I go to Makro, including the Montague Gardens store I get good service. So thank you to those two salesmen for going the extra mile and for providing me with such a pleasurable shopping experience.</p> <p> </p>

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Replies (1)
Makro
Makro's reply29 Dec 2016, 07:35
Official

Makro prides itself with great excellent customer service and dedicated staff members.

It is our goal that every customer leaves Makro delighted with the service they have received and they products they have purchased.

It is great to hear that Ottery store is doing such a fantastic job of keeping their customers happy.

I have forwarded your compliment to the Marketing Executive Manager (Andre Pretorius) and I am sure he will post your comments for all staff to see.

Thank you for taking time to let us know how pleased you were.

Please continue to give us feedback on service received in any of our stores.

Regards

Mmule Moropa