Makro sad pathetic and dont honour guarantees

Bought an Epson Inkjet printer in 2024. Within 8 months it went in 2 times, first was the paper jammed and it tore inside the printer. I asked for a replacement printer as it was under 3 months. it was booked in and fixed and i was assured it wont trouble then 4 months later the multi feeder tray stopped working. At this point it went in again for a repair and I refused to accept the repair and requested a new replacement machine or a refund. Makro insists that the terms and conditions state it needs to be a hardware fault. At the 2nd instance when i took the machine in the technician said it is definately faulty as the suction was not working on the multi doc feeder. Now Makro states it only was a firmware update that was needed however Epson sends us update requests which get done online. Non of the T&Cs was ever explained and now Makro seem to be stalling resolving this issue. They are super fast to sell a product but pathetic when it comes to guarantees. Sad how Makro has become so money driven that it cannot honour a guaranteed product. 2 times in under a year is indicative of faulty c but Makro insist i take the repaired printer back but i will not. Makro, you lost a loyal customer and this wont end here even if it has to go legal and reported to consumer watch. Sad and pathetic how Makro has become to sell items and then avoid the recoure for damaged faulty items. PEOPLE STAY AWAY FROM MAKRO. BTW go ask Anver, i went to see a TV for R28 000 and now you lost a loyal customer