Makro Sad Customer Service & Locker Collection a joke

Item: Makro
Rating: 1
Author: Norman V

I ordered some items from Makro Cape Gate the day before Black Friday.

I selected locker collection.

I got a phone call today from someone who can hardly speak English to tell me that they have a problem with their locker collection facilities.

I asked if I can just come and collect my items from the store which is 6 km from my house. The person said "they don't want you to collect for items ordered online'." So A, your locker collection doesn't work (at least at Cape Gate), B I cannot fetch my items myself, C I should expect my stuff sometime on Thursday, after I said that I would prefer to collect as I cannot ensure someone is at home 'sometime on Thursday'.

Thanks Makro - not the standard that I have come to expect.

Helpful (0)

Replies (2)

Makro's replyOfficial

03 Dec 2019, 15:58

Good day Norman

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our DSV courier regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Dec 2019, 15:58

Official

Norman V's updateReviewer Update

03 Dec 2019, 16:00

"Please note that we are currently liaising with senior management from our DSV courierregarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. "

All I want to know is why I can't just come and collect my order from the store?

Norman V's update03 Dec 2019, 16:00

Reviewer Update