Makro SA - Worst Online store. Never pay refunds

I made a purchase in Dec'24. They canceled some of the orders due to out of stock. Now I'm chasing Makro online and finance to refund my money and nothing is being done. That's dishonest. To keep a customers money for almost 2 months with no progress on payment. The call centre agents are like robots. All they can do is "escalate". You are the worst online store in SA. You did the same thing to me in 2023 and I let that money go since I paid for it in follow up phone calls