Makro SA selling defective products -***** Return Policy

I purchased a grass cutter on 20 Feb 2025 at Pietermaritzburg Makro -brand called Trimtech SA it was on special price .24th Feb 2025 we followed installation instructions carefully we managed to complete installation. We decided to use the blade feature within 30 Minutes of using the machine the shaft snapped. We urgently went back to the store to do a return since its a defective product. ooh Lord and behold the drama and lies started. We wanted to return the product since we only used it for one day .The store manager refused to give me a credit. I explained that the product is defective and I dont want this brand anymore .Store Manager quickly blamed me for the cause of the snapp but he wasnt there when I used the machine (poor manager ) .Store wanted to book the product in for assessment to determine if its defect or customers fault and I knew very well the biasness of the said outcome. The product is defective and the problem was not the motor etc the problem was cheap quality plastic/aluminum frame which is not durable .I would understand if the motor was the problem than book it in for assessment. The assessment was done and I was called and they blamed me for wrong installation (Lies and ***** by Makro SA) If blade installation was wrong then the machine wouldn't have worked for 30 Minutes) I had to pay additional R450 and I specifically said that I dont want the product anymore -I was still ignored and apparently cannot return the product anymore -more lies .I get an sms that the product is fixed is ready for collection at Makro Pmb and if not collected it will be sold within three months -So if I cannot return the product and get credited why is it possible to resell it .

My conclusion upon matter. 1. Poor customer service. 2. Consumer Protection act not followed 3. Poor managers employed - (Disgrace and Distasteful) no empathy 4.Makro brand has gone down the drain 5.***** and Lies and Makro SA have no disregard for customers. 6. Makro not taking accountability blaming the supplier - (I didnt buy from supplier, I purchased the product from Makro. 7. I will be tearing up my Makro card which I had since 2010. 8. I will be telling all my family and friends never to set foot at Makro stores again.