Makro Sa refund

I’m honestly more than disappointed with makro i bought a fridge on the 5th of August it was delivered the next day the fridge had a crack since it has the glass door they requested for pictures of both the fridge and the packaging (box) serial number aswell I sent everything proof they needed .. they don’t communicate they ignore clients emails one guy I spoke to over the phone was unprofessional he was rude over the phone i requested to speak to a superior since I was getting the same response over and over again he then answerd and said calm down “Haw “ and made me wait over an hour next thing he cut the line I called back n spoke to a lady by the name of Kamogelo I also waited for her but it wasn’t for long coz I was just irritated by the long wait from the previous call .. 4 days later they requested for more pictures ever since then no one communicates … makro uu can do better and try to train your staff coz they very unprofessional