Makro SA pathetic servise

Pathetic pathetic pathetic service I ordered a Tv online and their website clearly states 3-5 days delivery FREE. Two weeks later i had not heard anything and i started calling as it is a gift and the time to present it was getting closer. I was sent from pillar to post sometimes left on hold for close to 10mins, tweeted and tweets would get responses a day later.

Finally i was told the order was being fulfilled by the Riversands branch. Got their number and the name of the person to speak with (Nkosi Hlongwane) . He was never available the one time the lady that answered the call said we are also looking for Nkosi can we call you back. I was never called back. Today i finally got through to Nkosi, the rudeness is what sent me to write this review he told me I sounded angry yet this was the first time i was speaking to him, i must calm down because he is trying to help, i told him i am coming to collect that order tomorrow and he said i can only come if i have received the invoice. AGAIN the issue lies with me waiting for an INVOICE from THEIR system, yet they have MY money.

Makro please ensure you deliver on your promises as per your website that is a contractual obligation because you advertise it as such. Also can your agents he taught to better manage customers who have been let down by you, wether i spoke to Jack Jill or John I HAVE CALLED SINCE MONDAY. To be told on SATURDAY to calm down is disrespectful and condescending.